Core Services

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What is a Shopping Cart?

It is an electronic order capture software which is commonly a web based component of your web site (e.g. Magento, Drupal, Joomla, etc) , but in effect may also be an in-house ordering system, and accounting package (e.g. MYOB, Netsuite, etc). You may have a third party specialist shopping cart solution (e.g. Coghlan, Zen cart, Volusion, etc)

What is your customer experience?

Your shopping cart is the face of your online presence. You will have spent significant effort in ensuring that your user experience is of the highest standard. Now you will also need to back up this online experience with an equivalent delivery fulfilment standard.

Talk to us about your needs, because we have seen and solved the most complex challenges in this area.

How to transmit orders to your Fulfilment provider?

Coghlan can receive orders manually through our web portal, by phone through our call centre, batch uploaded files or instant electronic order placement directly into our system from your shopping cart. The fast the order gets to Coghlan, the faster it will get to your customer.

Design your Shopping Cart Shipping Solution.

Our 23 year experience in the Fulfilment industry, strong IT background and exposure to many business models will help you deliver a fantastic customer experience.

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Distribution ManagementDistribution Management

At Coghlan, we are experts in distribution management. Our industry experience and consolidated purchasing power ensures our clients enjoy the best service at highly competitive rates.

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Returns ProcessingReturns Processing

Often overlooked is the crucial customer service task of returns processing.

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Selecting the right Pick and Pack Fulfilment solution is a critical element in the success of your business.

Your customer want to have their order delivered now, correctly picked and professionally presented. You will need to have visibility of the status of your orders.

Any problems with your fulfilment operation will lead to customer dissatisfaction, higher customer service costs, damage to your brand loyalty and limit your growth potential.

What is a reasonable despatch time frame?

Coghlan provides same day despatch - you should expect nothing less.

How do you ensure accurate fulfilment?

The way to minimise errors is the use of sophisticated IT systems, high levels of training, and well defined checkout processes. Coghlan's 23 years experience puts us at the forefront in developments of quality fulfilment processes.

How to present and package your orders?

In considering your packaging options factors such as presentation to the recipient and branding are a marketing choice. Understanding product features such as breakable, odd shapes, combining and protecting multiple items are a key requirement in the provision of fulfilment services. Your picking slip or invoice accompanying your delivery should be an extension of your branding.

How do you know your order has been despatched?

Pretty simple if you are a Coghlan customer. You get daily manifest reports. You have online access to a customer service portal. You have email and SMS alert options for you or your customer. The information includes the selected carrier details and tracking information where applicable.

What shipping option can you have?

All service options are covered. You can submit orders with selected specific carrier requests or preferred shipping standards. Your preferences as to price or service level selections are catered for.

Do you require Personalised Information included in your order?

Our systems provide the unique capability of the production of personalised information such as a personalised letter specific to the product ordered generated on demand at the checkout station. This feature is also used for installation manuals, product guides, specific labelling requirements, and any other communication you can dream up.

You will be able to provide a complex and personalised package which is cost effective and does not require expensive pre printed and generic inventory.

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WarehousingWarehousing

Our central warehouses are located in the geographical heart of Sydney, close to all major transport links and with excellent access for all types of vehicles including, 40ft ISO shipping containers and Australia Post Vehicles.

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Call CentreCall Centre

At Coghlan we pride ourselves on having friendly phone staff, who professionally respond to inbound customer service calls from all over Australia and New Zealand.

Our call centre staff answer account and product enquiries, orders and cancellations, on your behalf, in a competent and appropriate manner.

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LettershopLettershop

We execute mailing in a timely and cost effective manner through our own on- premises Mailing House.

Our client’s promotional mailings, invoices, statements and general communication letters are printed, prepared and lodged with Australia post onsite. No delays, or waiting in line - our client’s output needs are scheduled and completed in the timeliest of manners.

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PrintingPrinting

At Coghlan we focus on the quality of your print outcomes and devote a great deal of attention to print accuracy. We are well equipped with clustered printers, handling short runs right up to large scale, highly personalised complex applications, with ease.

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Payment ProcessingPayment Processing

Coghlan is one of the largest, non financial, payment processing providers in Australasia.

Our systems are highly sophisticated and employ state-of-the-art technology to deliver:

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Image ProcessingImage Processing

Our client base has gained substantially from the introduction of image processing technology.

We progressively update our technologies and have installed a number of high speed scanning machines, transports and software solutions to capture front and rear digital images of a broad range of document types many with the ability to interpret content without operator intervention.

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Key Data EntryKey Data Entry

Our high speed image transports, scanners and ICR technology, in most cases, eliminate the need for key data capturing.  For documents that do not conform, we operate software that ensures the high-speed capture of data batch format.

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Database SolutionsDatabase Solutions

Coghlan’s database solutions have been acknowledged world-wide. We offer innovative, end-to-end software applications that provide total management of your continuity, subscription, catalogue or one shot business.

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Fast Order ProcessingFast Order Processing

Today’s commercial environment has dramatically increased client expectations of service and delivery times.

It’s an expectation that hasn’t just been confined to services in the digital world today’s customers are expecting businesses managing ‘real world’ logistics and distribution to be as fleet-footed as their colleagues providing services via the virtual world.

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