Selecting the right Pick and Pack Fulfilment solution is a critical element in the success of your business.
Your customer want to have their order delivered now, correctly picked and professionally presented. You will need to have visibility of the status of your orders.
Any problems with your fulfilment operation will lead to customer dissatisfaction, higher customer service costs, damage to your brand loyalty and limit your growth potential.
What is a reasonable despatch time frame?
Coghlan provides same day despatch - you should expect nothing less.
How do you ensure accurate fulfilment?
The way to minimise errors is the use of sophisticated IT systems, high levels of training, and well defined checkout processes. Coghlan's 23 years experience puts us at the forefront in developments of quality fulfilment processes.
How to present and package your orders?
In considering your packaging options factors such as presentation to the recipient and branding are a marketing choice. Understanding product features such as breakable, odd shapes, combining and protecting multiple items are a key requirement in the provision of fulfilment services. Your picking slip or invoice accompanying your delivery should be an extension of your branding.
How do you know your order has been despatched?
Pretty simple if you are a Coghlan customer. You get daily manifest reports. You have online access to a customer service portal. You have email and SMS alert options for you or your customer. The information includes the selected carrier details and tracking information where applicable.
What shipping option can you have?
All service options are covered. You can submit orders with selected specific carrier requests or preferred shipping standards. Your preferences as to price or service level selections are catered for.
Do you require Personalised Information included in your order?
Our systems provide the unique capability of the production of personalised information such as a personalised letter specific to the product ordered generated on demand at the checkout station. This feature is also used for installation manuals, product guides, specific labelling requirements, and any other communication you can dream up.
You will be able to provide a complex and personalised package which is cost effective and does not require expensive pre printed and generic inventory.
