Do you require the provision of multiple shipping options as part of your fulfilment services?

A seamless communication stream allowing individual orders to be shipped using a range of carriers and service options in today’s e commerce world is a must. Your customers will demand this over time.

We ship lot’s of parcels for lot’s of customers. This bulk buying power provides a great range of options for postal, express and other carriers at competitive rates.

No Frills Parcel

Carrier options range from a basic Australia Post Letter or Parcel service. This is a great no frills economical option for house hold deliveries.

Where tracking is required.

Trackable Parcel services are fantastic for higher value B2C orders and improves customer service. Our systems provide branded email confirmations to customers with the consignment information allowing them to track their own parcels. In the case of B2B orders tracking is great at dealing with orders delivered to a reception or a delivery dock. You’ll have the information at hand dealing with customer service enquiries.

For urgent requirements

Express Delivery services are provided for those customers who cannot wait. Combined with tracking this is a great value add and a selling feature you can use to promote to your customers. This service is of course particularly valuable when you have a fulfilment partner who gets your order out on time. Otherwise there is no benefit in paying a premium for this service.

Where now is not soon enough?

Courier Options are needed sometimes for ultra urgent deliveries. Have you had a scenario where your customer needs the delivery within a couple of hours? Courier companies provide VIP and door-to-door services. These are great. All you need is a fulfilment company that can compliment this delivery option with an equally quick fulfilment capability. When you deal with Coghlan you will learn to expect this capability. It’s the way we provide our fulfilment service.

What are the cost implications?

Distribution costs increase for faster and more trackable services. These are linked to carrier costs. The fulfilment costs however are not affected. The effort in getting an urgent order out is largely the same as it is for the not so urgent order. Ultimately all orders need to go out the door. Coghlan’s systems provide the means to manage the priorities.

Your choice

You have the choice of selecting the carrier & service options at an order level. The choice is a function of what your business requirements are.

What is difficult to ship?

Most items represent no difficulties at all. You may be sending out a letter, a box, many boxes or even pallets and containers. However there are some items which present challenges. These include large furniture items, whitegoods and boats. There are also items that standard carriers refuse to deal with such as explosives and other dangerous goods.

For a confidential chat about your unique circumstances, contact us.

Fulfillment Australia and New Zealand - Set up your fully trackable, professional Fulfilment Services in next to no time!

Our set up process for a new customer is simple and quick, but structured. It covers all the business rule options and provides you with a scalable service. The challenge of getting your fulfilment operation up and running quickly may seem daunting. This will apply whether or not you are based in Australia, New Zealand or overseas.

Planning

It’s best to plan your fulfilment early. This will allow you to get your supply chain to work effectively together. You may be able to reduce your overall costs by taking into account advice from your suppliers and in particular your fulfilment provider.

The reality is that the fulfilment requirements may be overlooked or plagued with unnecessary complications. Simple things like product labelling, capturing of barcode information where available and clear labelling of inner and outer shipper cartons are important considerations. They can make a world of a difference to the cost and quality of the fulfilment outcome.

The importance of Business Rules

Good systems are critical. A lack of good systems and business rules leads to lost orders, picking errors, delayed shipments, stock errors and many other problems. It’s easy for anyone to manage 5 orders a day. But what happens when your volumes take off? Our business processes are robust and scalable. We get your set up right, while keeping it simple.

Variable cost model

When you outsource your fulfilment, you should expect a variable cost model. A key benefit of outsourcing is a “rubber band” capability which can deal with the fluctuations of your storage and order volumes. Coghlan provides you with a competitive variable cost model.

Interested in talking to us further? Contact us.

Consulting

Looking to break into the Australasian Marketplace?

Product Recall

Coghlan has created the perfect environment for the comprehensive management of critical product recalls.  Your company does not need to be burdened by the pressure of having to execute urgent unfamiliar processes.

e Commerce

An order placed over the internet differs from any other style of ordering process only as the purchaser personally completes most of the data-entry requirements.  This electronic data has to be imported into a database, in order to manage all steps resulting from the consumers purchase.

Locked Box

Locked box is the provision of a high volume inbound mail handling capability for orders, payments, questionnaires, sweepstake responses, coupon redemption offers and other correspondence.

One Shot

Similar to our Continuities software solution, our One-Shot product has been developed in-house through many years of supporting major players in the Direct Marketing fields.